FAME SERVICE: FIELD SERVICE MANAGEMENT SOFTWARE.
LIVE DATA FROM CALL TO COMPLETION, AND EVERYTHING BETWEEN.
Command and control your field operations with Fame Service’s real-time data. From the dashboard in your office to apps in the field, from dispatch to delivery. Whether the equipment is yours or your customers, you can track every aspect of every job, from keeping equipment running to making customers happy.
WHY FAME FIELD SERVICE MANAGEMENT SOFTWARE
Fame Service provides a birds-eye view of all service operations so you can coordinate technicians, materials, and customers. You never have to guess. You just execute.
Drag-n-Drop Scheduling
Mobile Apps
Still using pen and paper? Stop keying in messy handwriting and update work orders in real-time from the field. Scan inventory, perform inspections, create invoices, snap photos, and collect signatures with a mobile-friendly web app.
Mobile Invoicing
Want to reduce collections time? Consolidate multiple work orders onto a single draft-invoice in the field, collect their digital signature, swipe their credit card, then send them an email receipt.
Project Management
Is managing multiple phases of your projects a pain? Schedule teams of technicians, reserve resources, and track billable vs. non-billable time by various skillsets – all from an iPad.
Customer Confirmations
Tired of showing up when your customer isn’t there? Auto-confirm appointments by alerting your customer via text message or email whenever a tech is scheduled. When a customer can’t confirm, your integrated system can reroute the technician to avoid wasted trips.
Digital Purchase Orders
Tired of ordering parts over the phone? Order repair parts directly from your iPad, check a vendor’s lead-time and auto-alert your customer when the parts have arrived.
Scheduled Service
Auto-generate and assign scheduled work orders, and pre-purchase required items based on demand forecasts and vendor lead-time, all before you send your technician out.
Calibrations
Compliance rating low? Auto-generate scheduled calibrations, track certifications and evidence of completion, expiration notices, and reserve required calibrators in advance.
Tracking History
Access complete unit and site history from the field. Your technicians can see past service records, previous issues, parts used, and maintenance patterns — giving them the context they need to diagnose problems faster and provide better service.
“Fame has generated $170,000 a year in time savings, at a minimum – automated invoicing, scheduling, equipment pick up, and reporting. We see work being done in the field on a per technician level. Fame is incredibly dynamic.”
“You know the ease of use is really measured up to the performance.”
"From the standpoint of the Fame side of it was fairly easy. You know it was a lot of information that had to go from one system to the other but the implementation team, you know they made it as seamless as possible for us."
“So there's a lot of things accounting wise that I really do like, the way that we can process an invoice easily, it's a fan of mine for sure.”
WORK WITH FAME SERVICE
The Benefits Of Fame Service Are Growing
- Eliminate Miscommunication 95%
- Increase First-Time Fix Rates 100%
- Maximize Upselling Opportunities in the Field 85%
- Streamline A/R Collections 95%
