Fame Service - Fame Intel

FAME

SERVICE

FAME SERVICE.
LIVE DATA FROM CALL TO COMPLETION, AND EVERYTHING BETWEEN.

Command and control your field operations with Fame Service real-time data. From the dashboard in your office to apps in the field, from dispatch to delivery, track every aspect of every job to keep assets running and customers happy.

WHY FAME

Fame Service provides a birds-eye view of all service operations so you can coordinate technicians, materials, and customers. You never have to guess. You just execute.

Drag-n-Drop Scheduling

Our intelligent scheduler suggests which technician is best for the job – based on skillset, current workload, location, mobile stock, and 10 additional variables.

Mobile Apps

Still using pen and paper? Stop keying in messy handwriting and update work orders in real-time from the field. Scan inventory, create invoices, snap photos, and collect signatures.

Mobile Invoicing

Want to reduce collections time? Consolidate multiple work orders onto a single draft-invoice in the field, collect their digital signature, swipe their credit card, then send them an email receipt.

Offline Ready

Working in remote locations? Fear not – you can still collect vital information in order to get the job done. Once you reconnect, your team will be notified of the updates.

Project Management

Is managing multiple phases of your projects a pain? Schedule teams of technicians, reserve resources, and track billable vs. non-billable time by various skillsets – all from an iPad.

Customer Alerts

Tired of showing up when your customer isn’t there? Auto-alert your customer via text message or email whenever a tech is scheduled, so they can confirm that now is still a good time.

Digital Purchase Orders

Tired of ordering parts over the phone? Order repair parts directly from your iPad, check a vendor’s lead-time and auto-alert your customer when the parts have arrived.

Scheduled Service

Auto-generate and assign scheduled work orders, pre-purchase required items based on demand forecasts and vendor lead-time, all before you send your technician out.

Calibrations

Compliance rating low? Auto-generate scheduled calibrations, track certifications and evidence of completion, expiration notices, and reserve required calibrators in advance.

"Fame has generated $170,000 a year in time savings, at a minimum – automated invoicing, scheduling, equipment pick up, and reporting. We see work being done in the field on a per technician level. Fame is incredibly dynamic."

– Justin Pace, Onsite Safety

Work With Fame Service

The benefits of Fame Service are growing

Eliminate Miscommunication

95%

Increase First-Time Fix Rates

100%

Maximize Upselling Opportunities in the Field

85%

Streamline A/R Collections

95%

More Features

More Bells and Whistles

Digital Purchase Orders

Tired of ordering parts over the phone? Order repair parts directly from your iPad, check a vendor’s lead-time, and auto-alert your customer when the parts have arrived.

Scheduled Service

Auto-generate and assign scheduled work orders, pre-purchase required items based on demand forecasts and vendor lead-time, all before you send your technician out.

Calibrations

Compliance rating low? Auto-generate scheduled calibrations, track certifications and evidence of completion, expiration notices, and reserve required calibrators in-advance.

One Solution

Out-of-the-box: everything. Accounting, quoting, work order management, inventory management, approvals, purchasing, accounts payable, scheduling, and mobile apps.