Give Your Customers Control, Take Back Your Time

Most rental companies field constant customer calls about order status, invoice questions, and service requests. Your customers want information, and your team spends time providing it instead of focusing on growing the business. What if customers could handle their own orders and payments while you control your schedule?

The Customer Portal Solution

Fame’s Customer Portal gives your customers their own web portal to manage their rentals independently. They get 24/7 access to browse your fleet, create rental reservations, create sales orders, review and pay invoices, and more. This reduces your support calls and administrative work while giving customers instant access to what they need.

The portal works for both your existing customers and new prospects. Authenticated customers sign in to access their company-specific information, while general website visitors can view your catalog but need to provide contact information before building a shopping cart.

Wonder how your customers would actually use this? Explore our visual demo to see the portal through their eyes.

Account Profile

Customers can manage their company information, contact details, billing addresses, job sites and contacts, and user accounts. This self-service capability reduces administrative calls to your office while ensuring customer information stays current.

Catalog

Customers can browse your complete rental and sales inventory with wildcard search and filtering capabilities. They can search by item groups, manufacturers, equipment codes, and names.  There is an option to also view pictures and spec sheets. The ‘Rent’ tab shows equipment cat-classes and names, and allows customers to reserve items directly to their cart with specified quantities and dates. The “Buy” tab provides access to retail inventory for purchase through the portal, with drop shipping options available.

My Rentals

Customers can view both current and historical rental information. They can see rental status, ticket numbers, locations, job sites, start and end dates.. The portal shows whether equipment is on quote, reserved, or currently on rent, eliminating “what’s on rent” phone calls.  They can also call off rentals.   

My Equipment

Customers can view details about equipment they have purchased from you or equipment that you maintain for them.  They have visibility into what is in the shop for maintenance or units scheduled for upcoming maintenance.  They can also request service on any unit.

Work Orders

Customers can view and filter their work orders (deliveries, pickups, repairs, etc.) by category and location. They can see scheduled dates, current status, and notes from drivers and techs. There’s also a “+ Service Request” button for customers to request new service directly through the portal.

Invoices & Payments

Customers can view all invoices with document numbers, PO numbers, posting dates, due dates, totals, and balance due. The “Submit Payment” and “Customer Statement” buttons let customers handle payments online 24/7, reducing common phone inquiries about payment status and due dates.  The portal supports multiple ‘cards on file’ and captures new cards, both with PCI-compliant processing. 

Contact Us

Even with comprehensive self-service capabilities, customers sometimes need direct contact. The portal provides easy access to your contact information and communication channels.

Behind-the-Scenes Benefits

While customers enjoy self-service access, the portal is tracking every change and request they make.  You can rest easy knowing that you can audit every event.  This also helps you understand customer behavior and see ways that you can help them even more.

Customer Self-Service That Works

The portal reduces support inquiries by empowering customers to independently access and manage their invoices, rentals, purchases, and services. Customers can handle their own needs when they are available, not just when you are open, and you regain control of your time. It’s a win-win that delivers high-quality service while meeting customer expectations for convenience and accessibility.

Joe Lewis
CEO
Fame Rental

Fame Rental improves rental businesses and the lives of their employees and customers. We do this because we care more deeply, listen more intently, and act more methodically than anyone in the rental industry would ever expect from a software company.

Contact us at sales@famerental.com to schedule a demo.